Caractéristiques
Auteur
Leonard L. Berry
Conditie
Zo goed als nieuw
Productnummer (ISBN)
9780684845111
Jaar (oorspr.)
1999
Description
3+1 Actie! Bestel tot 29 maart 3 boeken en krijg er 1 gratis bij.
BoekenBalie maakt van tweedehands jouw eerste keuze. Met een Trustscore van 4,8 (excellent) en 30 dagen retour garantie maken we dat iedere dag waar.
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Titel: Discovering The Soul Of Service
Auteur: Leonard L. Berry
ISBN: 9780684845111
Conditie: Als nieuw
Leonard L. Berry provides a far-reaching work that is the best guide yet on how to sustain excellence in any organisation.
In DISCOVERING THE SOUL OF SERVICE Leonard L. Berry goes beyond the scope of his previous works on service quality to show how flourishing service companies can sustain their success. Focusing on 14 companies that stand out from the pack, including Rent-a-Car and Midwest Express Airlines, Berry identifies nine core values of sustainable success for any service organisation. The single most important factor in building a lasting service business, Berry found, are humane values. Values-driven leadership, he argues, enables employees to realise their full potential as individuals inside and outside of the company. Blending existing academic research with new observations, insights, and examples from field research on the best service organisations, Berry finds that the components of sustainable success in labour-intensive service businesses are common across disparate industries. For managers everywhere, Berry demonstrates the 'grand possibilites accompanying leadership with heart.'
BoekenBalie maakt van tweedehands jouw eerste keuze. Met een Trustscore van 4,8 (excellent) en 30 dagen retour garantie maken we dat iedere dag waar.
Bestel direct op onze website!
Titel: Discovering The Soul Of Service
Auteur: Leonard L. Berry
ISBN: 9780684845111
Conditie: Als nieuw
Leonard L. Berry provides a far-reaching work that is the best guide yet on how to sustain excellence in any organisation.
In DISCOVERING THE SOUL OF SERVICE Leonard L. Berry goes beyond the scope of his previous works on service quality to show how flourishing service companies can sustain their success. Focusing on 14 companies that stand out from the pack, including Rent-a-Car and Midwest Express Airlines, Berry identifies nine core values of sustainable success for any service organisation. The single most important factor in building a lasting service business, Berry found, are humane values. Values-driven leadership, he argues, enables employees to realise their full potential as individuals inside and outside of the company. Blending existing academic research with new observations, insights, and examples from field research on the best service organisations, Berry finds that the components of sustainable success in labour-intensive service businesses are common across disparate industries. For managers everywhere, Berry demonstrates the 'grand possibilites accompanying leadership with heart.'
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