Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction (Revised Edition)
William Byham, Jeff Cox
Ballantine Books
224 pages
Broché

Comme neuf
Maison non-fumeur, famille de non-fumeurs

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Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow.

Using hands-on examples, a motivational manual offers managers specific principles--with wide-ranging applications--for revitalizing their companies and increasing their employees' productivity by inspiring them with a sense of responsibility and creativity. Original.

Zapp! The Lightning of Empowerment is a business fable by William C. Byham and Jeff Cox. It teaches managers how to energize employees, boost productivity, and improve workplace satisfaction through genuine empowerment rather than traditional top-down control.

Core Concepts of Zapp!
Zapp vs. Sapp: "Zapp" is the energy, excitement, and ownership employees feel when trusted. "Sapp" is the destructive management behavior that crushes morale and drains initiative.
The Old Rules: Traditional management dictates that managers think, supervisors talk, and employees just do.
New Rules: Empowered workplaces share responsibility so employees care about quality and outcomes as if they own their jobs.

Four Pillars of Empowerment
Direction: Clear goals, measurements, and key result areas.
Knowledge: Proper training, skills, and open information.
Resources: Necessary tools, materials, and budget.
Support: Ongoing coaching, feedback, and active encouragement.Watch